FAQ

Here is an extensive list of all the questions we typically get asked by our hopsters – FAQ (frequently asked questions). If there is something that you want to know, and we have not covered it here then feel free to contact us and we will get back to you!

Did you know?
All our major bus passes stop directly at Huacachina.

View our passes here

General Questions about Peru Hop:

Peru Hop is the first Hop on Hop off bus service in Peru. Our service covers the whole South of Peru, taking in world famous stops such as Cusco (gateway to Machu Picchu), Puno (Lake Titicaca – highest navigable lake in the world), Arequipa (Colca Canyon…second deepest canyon in the world), Huacachina (South America´s only desert oasis), Nazca (world famous Nazca Lines) and Paracas (home of the Ballestas Islands, the mini Galapago´s). However, the best thing about Peru Hop is that not only do we cover all of these world famous destinations, but we actually stop between the stops to see places that normally tourists don´t get to see.

Imagine we are like the open top red city tour buses you see throughout the world, where you go to maybe 20 places on every tour to see the whole city in just one day. The buses run every 15 minutes and you can hop off, take a look around at one place and get back on another bus (hop on) and continue to the next destination. Well this is the concept we follow. We have a recommended amount of time at each destination based on our expertise, but if you fall in love with a place, or a local Latino, then hop off and get on the next bus (hop on) whenever he breaks your heart! All our passes are valid for 1 year in 1 direction, so you can literally take as long as you want at each place or follow our recommended schedule!

We usually recommend 1 night in Paracas, Huacachina and Puno, with 2 nights in Arequipa so you can visit the Colca Canyon. Nazca is a place you can do a day trip to do a Nazca Lines flight but most people do not stay long there. However, remember that our bus passes are incredibly flexible, so you can take as long as you want at each stop, or you can skip some stops or move faster if you wish…simply check our timetables and you can see how quickly you can see and do everything if you are short on time.

The amazing thing about Peru Hop is that everything can be booked on our bus. You can book your accommodation or some extra tours with your Peru Hop on board guide on the bus. However, please note that if you want a private room, we do recommend you book in advance as these can be quite limited. Dorm beds are usually freely available except during holiday weekends here in Peru (Easter and around the 28th of July which is Independence Day).

Don´t forget that with your Peru Hop ticket, you can get exclusive discounts on dorms, private rooms and hotels…simply check our discounts page for more information!

It is very easy to hop on and hop off. Basically, when you arrive at a destination, your guide will tell you when the next bus is leaving, and if you would like to continue with the recommended schedule, or stay longer.

You can tell him you want to hop off. He will pause your pass for you and then you can simply login to our booking system using your unique booking code where you can book a seat on any of the next buses… it really is that easy.

All hostels and hotels have Wi-Fi for you to use, and in the worst case scenario, you can call our office from reception… don´t worry we have never lost anybody along the way… yet!!

I have fixed dates and want my whole trip planned. This is no issue whatsoever and around 70% of passengers follow our recommended plan. If you also want to adapt your itinerary, and know you want 2 days in Paracas for example, 3 in Puno etc, this is no issue at all.

Once you book your ticket, you can then login to the system and change the dates of all the buses to match your itinerary…it’s that simple! If you do plan to follow the recommended itinerary, you do not need to do anything… just sit back, relax and enjoy the trip!

I am 60 years old and traveling with my family – We have had passengers as young as 2 years old to passengers 86 years old, and they have all loved traveling with Peru Hop.

Please read our section “Who travels with us” where we clearly explain why Peru Hop is perfect for every single type of tourist, so in short, Peru Hop is really available to everyone!

The best option is to all book together on our website. Our booking system is very similar to airline flights so think along those lines. If you are booking in advance, feel free to drop us an email at info@peruhop.com and we can arrange group bookings, or even a small discount for groups of 3 or more!

Our buses are operated in conjunction with Inka Express, award winning industry leaders in buses in Peru. Our buses are all less than 3 years old, have the latest high tech braking and suspension systems and are all monitored 24 hours by GPS tracking system.

Not just that, all buses on our longer journeys have 2 drivers who swap shifts every 4 hours to avoid tiredness.

Finally, all buses also have our Peru Hop guide on board who is constantly monitoring the drivers and their velocity, and we are very proud to say that, touch wood, we have not been involved in any accidents since our first trip in October 2013.

We are owned by 2 Irishmen, so we really do put extra emphasis and try to bring European standards of safety to our buses.

You will receive a confirmation email within 2hrs confirming your purchase. As a part of this you will receive your booking voucher which needs to be printed off and handed to your guide as you board the bus.

You can also show this voucher on your smartphone if you have one. Once you do this, you will be handed your Peru Hop wristband by your guide, which acts as your ticket.

We recommend to book your tours a couple of days in advance using the link on the tours section page of this website for each operator.

SPECIAL DEAL FOR PERU HOP PASSENGERS: tours booked with these selected operators via FindLocalTrips.com allow date changes right up until the day before your tour begins at no extra cost.

All our guides are proud Peruvians (fluent in both English and Spanish) who know their country better than any of us ever could. They know all the hidden gems, all the best (and cheapest) places to eat and drink, and they will teach you things about Peru that you simply cannot read about in any guidebook or website.

Our guides are great, friendly people who are really proud to have the opportunity to show tourists around their country, so we are very confident you will like your onboard guide, no matter which one is on your bus!

At each destination we usually have deals with 2 or 3 restaurants that we think are the best value places to eat.

You are free to eat wherever you want… remember Peru Hop is not a tour so you are free to go where you want and do whatever you want.

Our guides will simply give you their recommendations, but we do NOT earn commission from any restaurant unlike other tour agencies… we simply ask the restaurants to give us discounts for our passengers as an extra benefit of traveling with Peru Hop compared to traveling with other companies.

We would recommend taking out personal travel insurance before you come to Peru as losses of property, sickness or accidents can occur no matter where you are in the world and are not the responsibility of Peru Hop.

Planning in advance:

Miraflores now has a direct bus link between it and the airport in Callao (Jorge Chavez International and Domestic Airport) via the new official service Airport Express Lima. These new luxury buses are equipped with free wifi and usb charging ports at every seat. Tickets are $10 one way.

Spanish is the national language of Peru. English is spoken by hostel receptionists and service staff in touristy areas, but most taxi drivers do NOT speak English.

The Peruvian Sol (soles) is the national currency, although US dollars are generally accepted in most places up to a certain amount.

We recommend bringing some Peruvian soles and some US Dollars with you, maybe a total 250 soles and $200. This will be enough to last you 4 or 5days before you need to withdraw from your ATM.

Hostels average $9 a night and private rooms range from $20 per room up, depending on the quality of the hostel or hotel. 3 meals (breakfast / lunch / dinner) will average around $12-$20 a day. Large beers generally cost $3 and water around about $0.50. Tours are obviously an additional cost.

In general using the ATM´s here are fine, however we DO NOT recommened using them at night for obvious reasons. We recommend using ATM´s of the bigger banks in Peru and not the small ATM´s in petrol stations etc as they tend to have higher charges. The biggest and safest banks in Peru are Scotiabank, Interbank, BCP, Banco de la Nation, Banco Continental, BBVA

A small backpack for day trips / treks is essential, towel, suncream, sunglasses, camera, comfortable trainers, clothes for Summer and Winter weather (sun and rain!) etc… you know the drill!

Yes. Passport id is required by Peru Hop and by every hostel in Peru. It is also required at the airport so don´t be a silly hopster and forget it!!

We recommend to bring a couple of photocopies too that you can use instead of taking your passport with you everywhere you go.

Vaccines are not necessary for any portion of the Peru Hop trip. However if you plan on visiting the Amazon jungle, you may need some vaccines so please consult your local doctor.

Generally it is recommended to give yourself a day or 2 to acclimatise before doing any treks at altitude. Arriving by bus is definitely more helpful than getting a plane as the arrival to altitude is much more gradual.

It is also recommended to take some altitude sickness pills and eat Coco leaves and drink Coco Tea… our guides will assist you with any issues. On our trip, Arequipa, Puno and Cusco are the 3 places that altitude could affect some hopsters, but Arequipa is definitely a great place to acclimatise on the way to Cusco.

Safety and Security:

Like all countries in the world, there are parts that are really safe and parts that are dangerous, but it is all about being vigilant and aware of where you are and not taking your safety for granted. Some people see tourists as easy targets for money, laptops, cameras etc, so always be aware of pickpockets We are tourists who have lived here for over a year and have never been robbed or attacked, like we say it is all about being vigilant and aware and listening to the advice of our guides, hostel receptionists and the local people. For example, never use an ATM at night if possible, never walk alone at night, and try to always stay in a group. Basic things like this can sometimes be forgotten and these are the tourists who get targeted.

All our buses are regularly checked for faults and have to pass rigorous inspections monthly before they are deemed fit for the road. They are of the highest quality and no risks are ever taken. Please see the section called OUR HOP BUSES for more information about this.

Each of our drivers is licensed by the Peruvian Government to operate our buses. We conduct regular reviews and inspections of all drivers to ensure they are adhering to all of our safety procedures.

We also encourage hopsters to review their drivers, how safe they felt on board etc and we use these reviews to determine which drivers are good enough to operate our buses.

For the longer journeys, we have 2 drivers per bus swapping shifts every 4 hours to avoid tiredness. Our drivers get lots of rest time in between journeys so they are alert and fresh to operate our buses.

We also have all our buses monitored by GPS 24hrs a day to ensure no unplanned stops are taken and that the correct route is being followed at all times and the maximum speed is being followed. Seatbelts are of course provided for all hopsters.

Your large bags will be stored in our luggage sections of the bus while you keep your personal belongings on you. In hostels and hotels, lockers are provided for all valuables.

Buses are generally safe but we would highly recommend using taxi's. Taxi's are generally safer and quite cheap. Bargain and agree the price BEFORE you get in… Taxi´s here don´t have meters. Also make sure you always agree the price in SOLES.

Purchasing Peru Hop passes:

You will receive a confirmation email within 2hrs confirming your purchase. As a part of this you will receive your booking voucher which needs to be printed off and handed to your guide as you board the bus.

You can also show this voucher on your smartphone if you have one. Once you do this, you will be handed your Peru Hop wristband by your guide, which acts as your ticket.

When booking your pass, you will always be asked for your chosen pick up point. If you are not sure of this at the time of booking, simply email us 3 days before your trip is due to begin to let us know where we can collect you from.

CUSCO DEPARTURES: It is illegal for our large buses to enter the historical centre of Cusco, therefore we ask all our passengers to come to our private terminal located just 5 minutes from the plaza de armas. The exact address will be on your booking confirmation.

All our latest timetables can be found in the timetables section of the website, and you will get a physical copy of this once you start your trip

Oops, please check your spam / junk mail as maybe it has gone there, but if not email us, details on our contact page, and we will fix this for you asap. Please remember Peru is 6 hrs behind Europe / UK and 15 hours behind Australia / NZ so sometimes we might not reply to you instantly but we have a reputation of being fast to reply.

Yes, all passes purchased can be cancelled, but unfortunately we cannot give full refunds as we need to cover our own costs involved in refunding including the fees involved. As a result, the following are the percentage refunds that we offer to customers who need to cancel their trip for whatever reason:

  • 80% refund of the ticket price on any trips cancelled 7 days before travel due to commence
  • 60% refund of the ticket price on trips cancelled within 7 days of departure
  • 40% refund of the ticket price on trips cancelled within 3 days of departure
  • Please note that any cancellations made within 2 days of travel are non-refundable. This is simply because it doesn’t give us enough time to now try to sell that seat on the bus, so we would in fact lose out here.

    Remember, the great thing about Peru Hop is our flexibility, so whilst you may need to cancel your trip now, you can simply change the date of travel as you have up to 1 year to use your ticket. The other option of course is to try to transfer your ticket to a friend or somebody else you know.

Your credit card details are stored with our payment processing company who are certified by Visa and Mastercard here in Peru. They are audited every year and have to meet the most stringent of controls regarding credit card data.

They are SSL certified and need adhere to the strictest guidlines in order to maintain this certification, so your details will always be safe with us. As fellow tourists, we know the dangers and worries involved when purchasing anything online in foreign countries, so we have ensured we have got onboard with the best and most trustworthy company here in Peru.

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